Privacy Policy

The following explains our policy regarding the personal information we collect about you.

Animal House Veterinary Services (Deal) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using his website, then you can be assured that it will only be used in accordance with this privacy statement.

Animal House Veterinary Services process your data under the lawful basis of the legitimate interests of the Practice. By using our Website, registering with us and by using our Veterinary services you understand and agree that personal information you provide will be held on a database called Assisi.

As we require this data to treat your animals and for legal reasons  it is necessary for the performance of the contract with you we consider (under section 3, article 6 of the GDPR regulations) that formal, written consent is not required to record this data.

Animal House Veterinary Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30th June 2017.

What information we collect and why

We may collect the following information when you register your pet either at the practice or via our online  web form you will be asked for some essential information; including your title, first name, surname, postal address, email address, telephone numbers and, if applicable, payment information.

These details are collected either in person, by telephone or online, to help us:

  • Register your details as a new client or update your details if they change
  • Register your pet (s) on our system
  • Register your pet on health plans
  • Make appointments
  • Process the fees due for any treatment
  • Contact you about your pet, your account or credit status where required
  • Ask you to complete client satisfaction surveys to offer the best service we can
  • Keep you updated with any changes to our services
  • Contact you to advise when your pet (s) need timely treatments in the best interests of their health
  • We may also use your information to contact you for market research purposes
  • We may contact you by phone, SMS, fax, email or mail

Who we may sometimes share your data with

  • Other vet practices including referral centres to ensure the best, continuing medical care of your animal
  • Insurance companies who request a pet’s medical records to process an insurance claim
  • Financial data to agencies assisting us with any unpaid debt
  • External laboratories

We will ensure we have contracts with the above companies which confirms that your data will be processed following GDPR regulations.

A current list of the companies we may share your data with is as follows:

Animal Health Trust

Avacta

Axiom

Blue Peter Ltd

Cave Veterinary Specialists

Cherry Tree Crematorium

Complete Veterinary Care

Henry Schein

Nest

Idexx

HMRC

Liphook

Pet Plan

Pet Bloodbank Services

Practice Point

Public Health England

RCVS

VDS

WCR

World Pay

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our electronic Practice Management System operates under a data protection by design and default.

We have a firewall in place and we have cloud based antivirus/security software that will advise us immediately if there is any breach.

We endeavour to keep your data up to date and accurate. Please help us to keep your data up to date by contacting us if there are any changes.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies, which are text files placed on your computer, to help the website analyse how users use the site. For information on what a cookie is, please see below. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, please note if you do this you may not be able to use the functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

What is a cookie?

When you enter a site, your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not contain any personal identifying information about a visitor or their location. They just identify the computer used. Many sites do this whenever a user visits their site in order to track traffic flows and patterns of behaviour of site visitors.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing or emailing us at ahvsvets@yahoo.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you, by applying in writing or email. We will supply this information within 30 days. If it is incorrect we we will correct it as soon as we receive appropriate notice or evidence from you in writing. Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.

We will retain your personal information only for as long as necessary, whilst retaining legal requirements for maintaining financial records.

You have the right to instruct the practice to delete all the personal information held. Should you wish to instruct us to delete please do so in writing or by email.

Any data no longer required will be deleted or destroyed securely and confidentially.

Should you feel there may be a problem in how your data has been handled, please contact the practice in writing in the first instance. Should you still not be satisfied you have a right to complain to the Information Commissioner’s Office.